With modern travellers tethered to their mobile device hotels must offer frictionless and customized mobile experiences to drive bookings and loyalty.
Mobility has evolved from being a “nice to have” to being a “must have”. Guests have come to expect and demand seamless mobile experiences with many potential hotel guests admitting that a mobile engagement will influence their hotel selection.
The link between the hotel and guest becomes more intimate with hotels able to ensure a stress free personalized stay and outstanding guest experience.
Hotels can monitor feedback from guests and users through its mobile apps, gaining insights into what will motivate the guest to want to keep coming back.
Ted’s 2017 Summit on Wednesday 9th August at the Telstra Customer Insight Centre in Sydney will look at the major trends in mobile engagement for hospitality and will bring you featured world class speakers who will address these key trends for 2017 and beyond.