Ted's Technology Summit 2019

New Technologies and their Impact on Hotels

Friday 20 September 2019 ? Sofitel Wentworth, Sydney


Learn about Ted's Technology Summit, Denarau, Fiji and Breakfast Auckland, New Zealand


Ted?s Technology Summit is once again bringing to Sydney exceptional international Keynote speakers that are leaders in their field.

Opening Keynote:

Nick Price

Nick Price

Head of Systems & Technology Architecture, citizenM Hotels

Nick Price is the founder of NetSys Technology a software development and technology consulting company focussing on the hospitality and travel sectors. ?As part of his portfolio of responsibilities, Nick also holds the post of Head of Systems & Technology Architecture at citizenM (www.citizenM.com ), a happening Amsterdam NL based Hotel Company with global aspirations. ?Nick has worked with citizenM since early 2013 and is responsible for a large and growing set of digital technologies, including traditional IT.

Prior to starting NetSys, Nick held the CIO post at Global luxury hotel brand Mandarin Oriental for twelve years where he was fortunate enough to participate in a significant global expansion of the company from its base in Hong Kong.

Nick, a UK national, is an inductee in the HFTP (Hospitality Financial and Technology Professionals) Hall of Fame, and a co-founder and past-president of HTNG (Hotel Technology Next Generation). ?In late 2016, Nick was elected to the Board of Hospitality Financial & Technology Professionals (HFTP).

Keynote Plenary:

Yvette Vincent

Yvette Vincent

CTO Delaware North

Yvette Vincent serves as Delaware North?s first-ever chief technology officer (CTO). Delaware North, a world leader in foodservice and hospitality management, is ranked as one of the world?s largest privately held companies by Forbes magazine.

As CTO, Vincent is responsible for creating the vision, strategy and roadmap for the company?s technology platforms.? Over 25 years in the IT Field with the majority of it Hospitality focused, Yvette now has responsibility for the architecture teams including Enterprise Architecture, infrastructure architecture, customer journey technologies, and next generation data technologies. She completed certifications as CHTP, AWS Solutions Architect & AWS Developer.

Externally Yvette is on the HTNG board, co-chaired the Software Forum and Property Web Services WG for several years, won the Director?s Leadership Award in 2006, and co-chaired the HTNG Secure Payments Framework WG. ?Yvette was recognized as one of 20 ?Women in Technology? in the 2014 HFTP publication for HITEC and graduated the top in her class for both her BA degree in Math\\Computer Science from D?Youville College and her MBA from Canisius College.

Andrew Chan

Andrew Chan

Founder & CEO, ACI HR Solutions

Andrew Chan, MBA is the Founder and CEO of ACI HR Solutions (ACI); Asia Pacific’s largest recruitment agency dedicated to the travel and hospitality sector. He is responsible for the company’s overall operations and strategic direction.

He has worked in many facets of the industry, commencing his career as a Travel Agent in Australia and subsequently joining the airline industry, working with Cathay Pacific Airways and Singapore Airlines in customer service and business development roles.

Andrew furthered his experience by entering the hospitality sector, working for brands such as Stamford Hotels & Resorts and the Carlton Hotel Group, and later joining Hospitality Marketing Concepts (HMC) as their Director of Business Development, overseeing all sales and marketing activities in Australia, New Zealand and Asia. In 2005, Andrew took his wealth of industry experience into the world of Executive Search, and was appointed CEO of a major recruitment firm before founding ACI in October 2012. He has since established himself as one of the leading human capital experts in the travel, tourism and hospitality sector.

A polished and engaging speaker, Andrew has addressed intimate audiences to mega events at travel and hospitality conferences, events, trade shows, as well as educational institutions. He is frequently invited for his commentary by the media, and regularly contributes his expertise on recruitment and HR best practices in industry publications. Andrew is an active member of several travel associations including PATA, HSMAI, ACTE and SKAL Singapore. He holds a MBA from the University of South Australia and was Singapore Chapter President of HSMAI and past President of SKAL Singapore.

Howard Phung

Howard Phung

Senior IT Manager, Frasers Hospitality Australia

Sydney-based Howard Phung is an ambitious IT Manager with over 13 years’ experience, eight of those within the hospitality industry. His experience has led him to create strategic alliances with organization leaders to align with and effectively support key business initiatives. His passion for IT means he is also keenly aware of the world’s most progressive tech companies.

Howard joined Frasers Hospitality Australia in 2014 to lead Fraser’s mission in becoming one of the most progressive Hospitality companies in Australia. With AFR, TAA & HM awards most recently acknowledging his work through multiple accolades on his path in becoming a paperless business.

Matthew Abrahams

Matthew Abrahams

General Mgr Special Projects, Nesuto Hotels & Apartments

Having started his career with TFE Hotels, Matthew, worked his way through all areas of operational management. This journey took Matthew across the country including postings in Sydney, Darwin and Canberra. Matthew became a Hotel Manager ? then to continue to grow his career, Matthew took a corporate role with TFE Hotels firstly in the System and Database department.? Matthew also held roles at TFE where he was responsible for Liquor Licence compliance and became heavily involved in capital budget planning.? Matthew?s next role was to assist with the integration of the Rendezvous group of Hotels where he was heavily involved in the extensive due diligence project.? Matthew then joined the Development division of TFE during the company?s greatest growth period.

Today, Matthew Abrahams is General Manager Commercial Projects for Daiwa Living Nesuto where he overseas Development, Procurement, Systems, Reporting and IT. Since joining the business in mid-2017, Matthew has managed the replacement of the ERP system and complete overhaul of the IT infrastructure of the business. ?Matthew leads property?feasibility and development analysis, capital expenditure planning, agreement interpretation, budgeting, legal compliance, group-wide procurement (RFI, RFP development and analysis), operational efficiencies, systems optimisation and management.

Ted?s Technology Summit would not be complete without our Hotelier?s panel and this year, we are thrilled to be hosting a wide ranging discussion on the very hot topic in the industry.

Should Hotels Embrace Airbnb?

Moderated by Peter Barge, previous Global Chairman of Jones Lang Lasalle, our panellists include Paul Constantinou, Founder and ex Chairman of Quest and Howard Kemball, Industry Consultant.
David Mansfield

David Mansfield

COO, Quest Apartment Hotels

David joined Quest as the Chief Operations Officer in July 2019. David has over 30 years of experience in hospitality management working in senior corporate and strategic management positions in various locations across Asia, the Middle East and the Pacific.In particular, he has extensive experience working in both hotel and resort operations with specific areas of expertise in operational capability and excellence, asset management, wealth creation, strategic alignment and positioning, concept development and cultural change. Prior to working at Quest, David held senior leadership roles with InterContinental Hotels Group and Hyatt International.? He is also currently the Chairman of the National Advisory Board of Employment with the Accommodation Association of Australia and a certified member of the Australian Institute of Company Directors. David graduated from the University of Newcastle, Australia with an MBA and Cornell University being certified in Hotel Real Estate Investments and Asset Management.

Dean Long

Dean Long


Dean is a Public Policy professional with over a decade of experience providing advice to Governments around Australia and the business sectors with a focus on delivering advocacy outcomes that are mutually beneficial. Throughout his career Dean has created and maintained strong and trusted relationships across the political, private and public sectors.

Dean was appointed the CEO of the Accommodation Association of Australia in June 2019 following roles as a Senior Adviser in the NSW Government, Head of Public Policy for the Australian Federation of Travel Agents and the National Manager of Government Acquisition (merchant services) for American Express. Dean has successfully led industry responses to regulatory changes across financial services, taxation, consumer affairs, immigration and planning. Dean holds a Bachelor of Applied Science, Environmental Management and Tourism from Western Sydney University and Masters of Management from the University of Technology Sydney.

Peter Barge

Peter Barge

After 20 years living and working overseas, Peter Barge returned home to Australia in July 2010.. His most recent full time role was as Asia Pacific?s CEO/Chairman of Jones Lang LaSalle where he oversaw 20,000 staff spread across 60 Asia Pacific offices and 13 countries.

Peter has held CEO and leadership positions in the Property, Hotel and Tourism, Education and Technology sectors.

An author of The Little Book of Big Decisions published by Wiley & Sons in May 2005, he was the editor of another Wiley publication The Little Book of Real Estate Definitions Asia Pacific, a tool widely used by real estate professionals across the region.

He has served on listed and private company and advisory boards in the UK, Middle East, India and Australia. He is currently Chairman of the Advisory?Committee of a Global Investment Fund.

Peter is married to writer Kinchem Hegedus, has 2 children and lives on his Southern Highlands permaculture farm that provides a working and private refuge for artists, writers and trainers offering offsites in an environmentally friendly and stimulating location.

Howard Kemball

Howard Kemball

Hotel Consultant

Howard has a rich background in some of Australia?s ? and the world?s ? largest hotel groups. His career started in Europe and the Americas, where he worked for Westin Hotels and then SAS (now Radisson), where he was Operations Director for Europe and the UK.

When Howard arrived back in Australia, he was an essential part of the massive boom in the Pacific hotel sector, working for (then) industry leader, Southern Pacific Hotels (SPHC), as Operations Manager, as well as a General Manager for key hotels, including Canberra?s pioneering Parkroyal and National Convention Centre complex and finally COO.

SPHC morphed into the InterContinental Hotels Group, and Howard worked for IHG in senior positions including VP Brand Integration until 2002.

For more than a decade he?s been one of the country?s leading hotel management consultants, working with owners and investors to improve their return on investment for their hotel businesses, investments and assets.

Melissa Kalan

Melissa Kalan

Founding Director, ARMA

Melissa Kalan is the Founding Director of the Australian Revenue Management Association (ARMA), providing revenue management education via the ARMA Academy to the accommodation industry.

Her life philosophy is centred on the principle of ?always learning?, and with this she empowers organisations to lead a revenue management culture from the top down that influences both profits and staff retention.

Her background includes revenue management positions within Qantas Airlines domestic and international networks, and The Ritz-Carlton, Hotel Company where she held the role of Director of Revenue Management for their two Sydney properties The Ritz-Carlton, Sydney and Double Bay.

Melissa implemented best-practice techniques at various The Ritz-Carlton properties in the Asia Pacific region and wrote the first nationally accredited VET short course in revenue management and the Graduate Certificate of Revenue Management ? an online globally recognised qualification, the first of its kind, in partnership with Torrens University Australia. Melissa co-facilitates the university program with Torrens University Australia and also founded the annual APAC Revenue Management Summit.

With a passion for revenue management and always considering herself a ?student to the discipline?, Melissa is creating a fast-growing global network of revenue management focused professionals and organisations.