Ted's Technology Summit

Innovating Hospitality

Navigating Digital Landscape in 2024 and Beyond

Speakers

Ted’s Technology Summit is once again bringing to Sydney exceptional international Keynote speakers that are leaders in their field.

Show Director

Ted Horner

Ted Horner

Show Director, E Horner & Associates

Ted Horner is Managing Director of E. Horner & Associates, a technology consulting practice specializing in the hospitality industry. Ted is widely regarded as Australia’s leading consultant in this area.

Over the last 22 years he has consulted for a variety of clients from developers and international operators of large resorts, boutique hotels golf clubs, convention center‘s and licensed premises.

Ted has been involved in staging a number of conferences and exhibitions for the industry from as early as 1996.

In 2002 he was a founding member of HTNG (Hotel Technology Next Generation) a non-profit body which was established in the US to promote open systems integrations between vendors in the industry and today he is an Executive Advisor to HTNG. In 2004 he was the first non-US person to be elected to the HITEC Technology Hall of Fame for his contribution to the advancement of technology in the hospitality industry

Ted’s mission at the Summit is to raise the level of awareness of technology within the hospitality industry to ensure that it is seen and used properly as an important management tool.

International Guest Speaker

Michael Levie

Michael Levie

Co-Founder CitizenM Hotels and consultant to Neom Hospitality

Our international guest speaker for 2024 is Hospitality Changemaker, Visionary and Co-Founder of citizenM  – Michael Levie.

Michael Levie; upon graduating from Essec MBA in hospitality management (IMHI Cornell / Essec), worked for various international hotel chains including Sonesta International Hotels Corporation and NH Hoteles all over the world. As Vice-President of Operations, he managed large hotel portfolios. Michael also worked for SynXis, where he started and headed up the European office.

Michael Levie is a founding partner of citizenM hotels and was responsible for the hotel side of the company. Currently Michael’s focus is on assisting organizations in the hospitality space, who accelerate and impact transformation.

 

International Industry Update

Chip Rogers

Chip Rogers

Past President and CEO of the American Hotel & Lodging Association

Chip Rogers was President and CEO of the American Hotel & Lodging Association (AHLA) from January 2019 to March 2024. AHLA is America’s only national association dedicated to serving the interests of the entire hotel and lodging industry.

As President & CEO, Chip led the AHLA team and the lodging industry to achieve tangible results for AHLA members. Subsequently, he has received numerous awards and has been recognized as one of the 25 most influential by Business Travel News, as one of the most influential people in Washington D.C. by Washingtonian magazine, Top 50 Most Influential Leaders in Hospitality, USA, and Global by Hospitality Index, a Freedom Award recipient from ECPAT-USA and twice as a top lobbyist by the Hill newspaper.

Under Chip’s leadership, AHLA was named as “100 Associations That Will Save the World” by ASAE, was honored with the White House “Presidential Award for its Pledge to America’s Workers” and was recognized with the PR Week Purpose Awards 2020.

Chip is a member of the board of directors for the United States Travel Association, Community Leaders of America, and the California Hotel & Lodging Association. Prior to joining the hospitality industry, Chip served in the Georgia General Assembly. He was elected to office six times and was unanimously elected twice to serve as Senate majority leader.

Chip earned his undergraduate degree from Georgia Tech and his MBA from Georgia State.

Industry Association Leaders in Conversation

Julian Clark

Julian Clark

CEO, The Lancemore Group

The Lancemore Group is one of Australia’s preeminent Boutique and White Label Management Groups.  They operate seven iconic boutique hotels and three white label management hotels, with a few more in the pipeline.  The Lancemore Group also run a James Halliday 5-star winery (Lindenderry Wines) and a facilities management division.   

Lancemore properties regularly feature in best-of-the-best hotel lists. Indeed, Lancemore is one of the most awarded hotel companies in Australia, being represented strongly in Conde Nast Traveler Readers Awards, HM Awards, Gourmet Traveller Hotel Guide, Luxury Travel Gold List and Tripadvisor Top 25 hotels in Australia, to name a few.  With a core strength in Food & Beverage, many of the Lancemore Group’s restaurants are critically acclaimed and are mainstays in the Australian Good Food Guide, whilst Lindenderry Wines is a multi-award winning winery and cellar door.

Julian has been CEO of Lancemore since 2008, when the group had just three hotels and none of the above awards.  In addition to his CEO role, Julian is a current board member and past President of the Accommodation Association of Australia, Australia’s peak hotel industry body.  Julian has also been on the board of several State and National associations and has been a past board member of the Melbourne Convention Bureau, the Victorian Tourism Industry Council and the International Association of Conference Centres.  Julian was proud to be named Australasian Hotelier of the Year in the 2021 HM Awards.  Prior to his career at Lancemore, Julian held Strategy management roles at Westpac, Royal & Sun Alliance and Betfair.com.  Julian holds a BA/BComm from Melbourne University and Georgetown University.

Greg Shaw

Greg Shaw

CEO, Mulpha International

As CEO of Mulpha International, Greg has had over 25 years’ experience as CEO of listed businesses in Australia, including as CEO of Ardent Leisure, one of Australia’s largest leisure and hospitality owners.

Greg has extensive management experience across a range of industry sectors, including education, leisure, entertainment, property, and finance sectors. Greg qualified as a Chartered Accountant.

Adrian Williams

Adrian Williams

Chief Operating Officer – Pacific, Premium, Midscale and Economy Division

Starting his hotel career in Canada at the iconic Fairmont Banff Springs Hotel, Adrian has 30 years’ experience in hotel operations including 25 years with Accor.

Adrian has held various Senior Leadership positions within Accor. In 2018, he led the integration of Accor’s acquisition of the Mantra Group, bringing more than 140 hotels and 6,500 team members to the group.

As Chief Operating Officer – Pacific, he now heads Accor’s operations across the Pacific region with almost 400 hotels and ancillary businesses with 21,000 team members in Australia, New Zealand, Fiji and Hawaii.

Adrian holds a B.Bus in Catering and Hotel Management and a Masters of Marketing from VU. He is a Board Member of the Australian  Accommodation Association, and a long standing board member of the Melbourne Convention Bureau.

Closing Keynote

Tata Crocombe

Tata Crocombe

Executive Chairman, Rarotongan Beach Resort Collection, Cook Islands

Tata Crocombe, a seasoned hotel owner, strategically employs Artificial Intelligence (AI) to elevate guest experiences and operational efficiency in the global hospitality industry. With a diverse business background encompassing investment banking, venture capital, and strategic advisory services, Tata is dedicated to transforming independent resorts through AI integration. Since acquiring The Rarotongan Beach Resort & Lagoonarium in 1997, Tata has spearheaded multimillion-dollar capital investment programs to upgrade various resorts, including Aitutaki Lagoon Private Island Resort and Sanctuary Rarotonga – on the beach. Holding an MBA from Harvard Business School and a Bachelor of Arts degree from the University of the South Pacific, Tata has also contributed to the Cook Islands Tourism Corporation and the Bank of the Cook Islands as Chairman. He actively supports community organizations in the Cook Islands.

Operations vs Technology Panel

 

This year, we are thrilled to be hosting a wide ranging discussion on a very hot topic in the industry – Operations vs Technology panel.

Moderated by Ted Horner, Principal, E Horner & Associates, our panellists include Martin Bookallil, Vice President of IT APAC, Marriott International, Anelle Paemaa, General Manager Information and Business Systems, Mulpha, Scott Boyes, Senior Vice President Hotel Operations Pacific North, Accor, and Tish Nyar, Senior Director of Operations ANZ, TFE Hotels
Annelle Paemaa

Annelle Paemaa

General Manager Information and Business Systems, Mulpha

Annelle (Nelly) leads all aspects of information technology at Mulpha. She has brought digital transformation, collaboration, and integration to a wide range of business systems across various entities and verticals. Nelly has also been recognised for her innovation and influence being recognised in Australia’s CIO50 2021 and 2022 which celebrates the achievements of Australia’s top 50 technology and digital chiefs. Supporting rapid growth and expansion within her role Annelle brings a commercial approach that strives to assist both business and employees to work efficiently in the IT space.

Scott Boyes

Scott Boyes

Co Founder and Chief Executive Officer of Trilogy Hotels

Scott Boyes is the CEO at Trilogy Hotels, an independent hotel management company that he founded with Grant Alchin and Tony Ryan.  

Before founding Trilogy Hotels, Scott Boyes spent almost 30 years with Accor rising as a graduate front office manager to become its Senior VP of Operations, Pacific North. By the end of his tenure, he was responsible for 85 hotels across NSW, ACT, QLD and the NT. Tony Ryan has provided commercial and legal advice to the hotel industry globally for more than 35 years. He specialises in complex and major transactions and helped to deliver Accor’s US$940m takeover of Mantra Group. Another alum, Grant Alchin built a reputation for consistently transforming underperforming hotels into profitable operations for Accor and IHG. More recently he oversaw strategic asset management at one of Asia’s largest diversified real estate groups, CapitaLand.

The trilogy of owners, guests, and team members sits at the heart of Trilogy’s business. Each of the founders shares a genuine belief that hotels can change lives, supported by their own experiences. The central purpose behind Trilogy Hotels is to positively impact the lives of these three core stakeholder groups.

Tish Nyar

Tish Nyar

Senior Director of Operations ANZ, TFE Hotels

An industry all-rounder, Tish Nyar brings strong operational and strategic experience to his role as Senior Director of Operations for Australia and New Zealand. With TFE Hotels, currently amid a significant transition with a number of hotels in the development pipeline in Australia and New Zealand, Tish’s role has been to align the operations team and lay foundations for the growth ahead across six brands including TFE Hotels Collection and A by Adina properties. His wide range of expertise has been gained over 30 years in the hotel industry and has a proven track record in Operational & Strategic management. His overall industry experience can also be seen in his work with the NSW AA team & past involvement with on the Board Accommodation Australia Board, TAA – AHA National and NSW and National Accommodation Division Board, his Strategic Management Certification from Macquarie University Graduate School of Management, Advanced diploma of Hotel Manager form the Blue Mountains International Hotel School. Tish currently manages a team of three Area General Managers and 50 hotel managers across TFE Hotels’ Australia and New Zealand network.

 

Contact Us

Summit Organiser: Beverley Wood
On Targett Communications Pty Ltd  (ABN: 37 002 801 694)
PO Box 20187 World Square NSW 2002 Australia
info@ontargett.com.au
+61 411 790 777